Returns & Refunds Policy

Returns & Refunds Policy – DeliverEaseUK

Effective Date: [01/05/2025]
Last Updated: [14/08/2025]

This Returns Policy applies to products sold directly by DeliverEaseUK through our online store at https://delivereaseuk.com.

For affiliate or third-party products purchased through links to other websites (e.g., Amazon), please refer to the seller’s own return policy — details are outlined below.

🛍️ 1. Returns for DeliverEaseUK Store Products

We want you to be completely happy with your purchase. If you’re not satisfied, you may return most items within 14 days of receiving your order, provided they meet the return conditions below.

✅ Eligibility for Returns:

  • Item must be unused, in original condition, and with all original packaging

  • Returns must be initiated within 14 calendar days of receiving the item

  • You must provide proof of purchase (order number or receipt)

❌ Non-returnable items include:

  • Digital downloads or instant-access content

  • Personalised or custom-made items

  • Opened hygiene or health-related products (unless faulty)

🚚 Return Process:

  1. Email contact@delivereaseuk.com with your order number and reason for return

  2. We’ll confirm if your return is eligible and provide instructions

  3. You are responsible for return postage costs unless the item is faulty

  4. Once received and inspected, we’ll issue a refund within 5–10 business days to your original payment method

⚠️ Faulty or Damaged Items

If your item arrives faulty or damaged, please contact us within 48 hours of delivery with photos of the issue. We will offer:

  • A replacement (if available)

  • Or a full refund, including postage costs

🔗 2. Returns for Affiliate/Third-Party Products

Some items on our website are external products sold by third-party retailers such as:

  • Amazon

  • Other affiliate brands

For these items:

  • You must follow the returns process on the retailer’s own website

  • DeliverEaseUK does not process or manage these returns

  • We are not liable for delivery issues, product quality, or refund delays from third-party sellers

You will always be redirected to the seller’s site before purchase, and their shipping and return policies apply.

💸 Refunds (Direct Orders Only)

Refunds will be issued to the original payment method after inspection of the returned item.
You’ll receive a confirmation email once the refund has been processed.
Please allow up to 10 business days depending on your bank or card provider.

🧾 Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

📩 Contact Us

If you have questions about your order or returns, please get in touch:

📧 Email: contact@delivereaseuk.com
🌐 Website: https://delivereaseuk.com

We’re here to help you through the process.